FAQs

ORDER

HOW DO I PLACE AN ORDER? 

Choose the product(s) that you want to purchase and press the Add to Cart button. Then go through the checkout process(Shipping Address and Billing Info) and complete your order.


SHIPPING TIMES

WHERE DO YOU SHIP?

We provide global shipping. US and Flat Rate International 

HOW DO YOU SHIP?

We ship orders by UPS, Fedex or DHL. Depending on the country and region and what will serve you best.

WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order. 

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

The shipping time will depend on your exact location. However, it usually takes 3-5 days to the US and 10-15 business days for international shipping. You can also choose expedited shipping to get it faster.

HOW CAN I TRACK MY ORDER?

You can track your order on our web site, by entering the order number and email address. We will also email you your tracking information as soon as your oder ships. Please note that the tracking information will be displayed 2-5 days after you place your order and sooner if you are located in the US.

WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?

Please note that the tracking information will be displayed after 2-5 days after you place your order.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY DO I HAVE TO PAY EXTRA FEE TO MY SHIPPING COMPANY?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

PAYMENT

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via PayPal, Amazon Pay, Apple Pay and all Major credit cards. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing the order.

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

Returns:

You may return or exchange anything you would like within 30 Days of purchase as long as it in new condition with all the tags. We typically process the returns (refunds or exchanges ) as soon as we receive them. 

Please email us with our order number and we will send you a self addressed shipping label for you to send your return in.

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